Entrata Text Message System

Quick Help

The message you received on your phone was sent to you by a property management company or Entrata because you signed up to receive messages either on a property's website or because you opted-in to an SMS service by sending a text with a KEYWORD to 51378.

Message and Data rates may apply.

If you believe the message reached you in error, please do one of the following:

  • Text HELP to 51378 for help via SMS message
  • Text STOP to 51378 to end all communication via text message

Alert Management

Residents

If you are a resident of the property sending you text messages, you can manage all of your different notifications from within ResidentPortalTM. Login to your property and go to your profile tab. Under the SMS settings block, click "Edit" and un-check the services you would like to opt-out of. Alternatively, you can manage which messages you would like to be subscribed to in the same place.

Non-residents

If you are a non-resident or resident, you have the following commands:

  • Text HELP to 51378 for help via SMS message
  • Text STOP to 51378 to learn the keyword and contact information for the property/properties you are subscribed to receiving text messages from.

FAQs

How did I get subscribed to your service?

There are two ways you can opt-in to our services. The first is via the web (on a form). The second is by texting a keyword to the shortcode, 51378.

Am I being charged for these messages?

That depends on the standard SMS rate plan you have setup with your carrier/provider. Neither Entrata nor a property involved in these messages is directly charging you to receive these messages. However, standard message and data rates do apply for our services.

Terms and Conditions

You must be 13 years or older to receive/send text messages in affiliation with any of these subscriptions. By your participation in these property subscriptions, you certify that you are at least 13 years of age and meet any other age and residency requirements of the property.

Unless specified otherwise on the site, users must be at least 13 years or older and a legal resident of the United States before participating in this text-messaging subscription. By your participation in our club, you certify that you are at least 13 years of age and meet any other eligibility and residency requirements of the specific property.
User acknowledges that SMS messages are distributed via third party mobile network providers and, therefore, the property cannot control certain factors relating to message delivery. User acknowledges that, depending on the recipient's mobile provider service, it may not be possible to transmit the SMS message to the recipient successfully. Please see the carriers section below for information on supported carriers.

Property does not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures.

Fees

Neither your apartment complex nor charges a fee for any of the subscriptions listed above. Message and Data Rates May Apply.

Frequency

User will receive up to 10 messages per month for all services. This varies by subscription level and resident status.

Additional Help

Contact the property you receive these messages from directly, or email support@entrata.com or call 1-877-826-9700.

Carriers

  • AT&T
  • Verizon Wireless
  • T-Mobile
  • Sprint
  • Cellular One (Dobson)
  • Nextel
  • Alltel
  • Virgin Mobile
  • Boost
  • US Cellular
  • Centennial Wireless
  • CenturyTel
  • Tracfone
  • Cricket
  • ACS Alaska
  • Cellular South
  • Cellcom
  • Ntelos
  • Viaero Wireless
  • Einstein Wireless
  • MetroPCS
  • Kajeet
  • Helio
  • Cincinnati Bell
  • Unicel (Rural Cellular Corporation)
  • Appalachian Wireless
  • Immix Wireless
  • Revol Wireless
  • Cellular One of East Central Illinois
  • Bluegrass Cellular
  • West Central Wireless

Privacy Policy

If you subscribe to our SMS Services, you thereby agree to receive SMS Service messages at the address you provide for such purposes. Such messages will come from Entrata.com.

Participation in our service is free of charge but standard carrier text messaging charges will apply. You may change your mind at any time by following the opt-out instructions below. You represent that you are the owner or authorized user of the wireless device you use to sign up for the SMS Service, and that you are authorized to approve the applicable charges. Entrata.com will never rent or sell your phone number to any third party, nor will we use your phone number to initiate a call or SMS message to you without your express or implied prior consent. Your wireless carrier and other service providers also collect data about your SMS usage, and their practices are governed by their own privacy policies.

You acknowledge and agree that the SMS Service is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We do not guarantee that your use of the SMS Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the SMS Service.